Staff outsourcing
Temporary and permanent placements across technical and admin roles.
Skilled people for your team, without the hassle.
Temporary and permanent staff, virtual assistants and 24/7 customer support. We handle sourcing, admin and quality control, so you get reliable people who fit your business.
What's included
Our Staffing & Support services
Virtual assistants
Dedicated assistants for admin, scheduling, research and data entry.
Inbound customer support
Phone, chat and email support handled by trained representatives.
Multilingual representatives
Support in the languages your customers speak.
Quality monitoring
Regular quality checks with feedback shared with your management.
HR & admin handling
Contracts, payroll and administration managed for you.
How it works
A clear process, from first call to results
- RequirementsRoles, skills, hours and budget agreed together.
- SourcingWe shortlist and interview candidates who fit.
- OnboardingTraining on your processes, tools and tone.
- Ongoing supportPerformance reporting, quality checks and replacements when needed.
Why IT Genics
Why businesses choose IT Genics for Staffing & Support
Cultural & market knowledge
Teams who understand your customers and markets.
Global sourcing
Access to skilled talent at competitive costs.
Replacement guarantee
Backup staff are ready, so your work never stops.
Transparent reporting
Detailed performance reports so you can evaluate your team.
Tools & platforms
- Zendesk
- Freshdesk
- HubSpot
- Slack
- Google Workspace
- Microsoft 365
- Aircall
FAQ
Ask our team
Staffing & Support questions.
Have a different question? Our team is happy to help.
Talk to a specialistFree consultation, no obligation.
For common roles we can usually shortlist candidates within one to two weeks.
Yes. We can cover nights, weekends and different time zones with shift-based teams.
We provide a trained replacement quickly, so there are no gaps in your service.
Yes. You can meet shortlisted candidates and approve them before they start.